About

Vision

Values

Structural Overview

Governance and Operational Sub-Committees

THO Enrollee Demographics

Total Healthcare Otara is your local Primary healthcare Organisation(PHO).We are team of professional health providers including local GPs, practice nurses, community health workers, health promoters, clinical assistants, primary care educators, project facilitators and administrators.

THO has two key providers, The East Tamaki Healthcare (group of 10 GP practices) who are the medical providers and Otara Health Inc, who are our community health providers.

Vision
To work in partnership with our communities to improve the health status of all, with particular emphasis on high needs populations including Maori, Pacific, and Asian communities.

To achieve recognition from its stakeholders and the community for the way in which THO’s providers exhibit leadership and innovation in the design and delivery of its health services to high needs patient populations.

Values
Total Healthcare Otara is committed to the following core values:

• Comprehensive healthcare - Providing high quality, community-based health care services
• Culturally competent - Treating people with respect including understanding individual and cultural differences
• Accessible - Offering affordable and accessible services including after-hours services
• Holistic - Aiming for total wellness
• Innovative - Actively seeking innovative and better ways to deliver services
• Collaborative - Working with other health providers to provide more effective services

Structural Overview

Total Healthcare Otara is a Charitable Trust and is governed by the Board of Trustees.

The Trustees of Total Healthcare Otara are:

Name	Position	Representative	Occupation
Willie Ropata	Chairman Executive Committee, Health Outcomes Committee	Maori	Teacher
Len Brown	Trustee	Community	Mayor
Tupou Manapouri	Health Outcomes Committee	Pacific	Teacher
Dr Richard Hulme	Executive Committee, Clinical Director THO, Chairman of Health Outcomes Committee	Medical	General Practitioner
Dr Kanti Patel	Trustee	Medical	General Practitioner
Ranjna Patel	Chairperson of Executive Committee,	Medical	Practice Manager
Navin Patel	Chairman Audit & Finance Committee	Medical	Chartered Accountant
Dr Ellis Situe	Trustee	Medical	General Practitioner, Consultant
Dr Nikhil Zaveri	Trustee	Medical	Operations & IT Manager
Ian Johnson	Trustee	Other Health	Pharmacist
Karen Sutton & Jordan Situfu Salesa	Trustee	Other Health	Physiotherapists

The Board of Trustees meets monthly.

Governance and Operational Sub-Committees

The Board have 3 functioning Sub-Committees for which they have delegated operational duties and responsibilities to. The day to day operations of Total Healthcare Otara are managed by the Executive Committee, the clinical governance is overseen by the Health Outcomes Committee and matters related to frameworks for internal processes of Audit and Financial Management are managed by the Audit and Finance Committee.

Total Healthcare Otara utilize committees and groups for advise, management and leadership. These committees/groups include –

• Maori Health Steering Group – led by Mr Willie Ropata
• Pacific Health Steering Group – led by Mrs Tupou Manapouri

THO Enrollee Demographics

For the quarter ended 31st March 2008, Total Healthcare Otara had 80,124 enrollees having the following break up:

• THO has a predominantly young and growing population consisting of 49% under 24 years
• The mid age group (25 to 44 years) is another 31% and only 4% are 65 years and over.

• 54 % of the enrolled population are Pacific
• 15 % of the enrolled population are Maori, and
• 31% of the enrolled population are Other Ethnicities

• 57% of the enrolees living a NZDepIndex 5 area