Welcome, Kia Ora, Talofa lava, Namaste, Malo e lelei, Fakaalofa lahi, Ni sa bula, Kia Orana, Taloha Ni
THO’s Achievements
Operating in high need and high deprivation areas of South and East Auckland, THO is a high performing PHO.
Here is a how THO measures on different best practice parameters internationally for high performing primary healthcare organisations:
| Considered Best Practice | How do THO Providers measure up |
| Increase access, in particular reduce waiting times for appointments to same day if possible | No appointments necessaryAccess available from 8:00 am to 11:00 pm 7 days a week. |
| Undertake opportunistic provision of medical services/education
Identify and treat as many conditions that a patient presents with as possible. |
Opportunistic care for THO patients is fundamental to its operations.
THO Offers a variety of programmes that meet the variety of conditions that a patient may present at its practices. |
| Empower the patient through self management education (SME) | THO has staff who have achieved SME Master Trainer status and a number of SME courses are available. |
| Utilise workforce other than the GP to work with the patient – team based care | THO Pathway of care includes – • Opportunistic care involving all of the primary care team including – CHW, Receptionist, Clinical Assistants, Nurses and GPs. • The patient visit invariably includes screening, education, health promotion, diagnosis, treatment, reinforcement of self care strategies, medication compliance |
| Phone/computer/web visits/group visits/follow ups | • Cell phone texting for follow ups and recalls is being trialled.
• THO has the largest real-time LAN IT infrastructure for Electronic Record Management enabling superior service delivery to an enrolee population that is mobile. This infrastructure enables the complete visibility of patient flow/demands of all practices at any time. |